Refund policy

Refund & Return Policy

Last Updated: September 30, 2026

At SeaFoods Show, we take the quality, freshness, and safety of our seafood products seriously. Because our products are perishable and require specific storage conditions, returns and refunds are subject to the conditions outlined below.

1. Return Period

Customers may request a return or report an issue with an order no later than the day following delivery.

Any return request received after this period may not be accepted due to the perishable nature of our products.

2. Condition of the Product

To be eligible for a return, the product must remain in the same condition in which it was delivered and must not have been opened, altered, improperly stored, or exposed to conditions that could affect its quality or safety.

In particular:

* The original vacuum-sealed packaging must remain completely sealed and intact.
* The vacuum packaging must not be opened, punctured, damaged, or lose its seal.
* Frozen products must remain frozen and must not be allowed to thaw and then be refrozen.
* A product that was delivered frozen must not be returned after it has been thawed or partially thawed.
* Products must not be stored outside the required temperature conditions.
* Products must not be cooked, prepared, washed, cut, repackaged, or otherwise altered.
* Products must not show signs of use, consumption, contamination, or improper handling.
* Products that were delivered in a frozen condition must be returned in the same frozen condition.

For food safety reasons, we cannot accept a return if the condition of the product has changed in a way that may affect its freshness, quality, or safety.

3. Damaged, Incorrect, or Defective Products

If you receive:

* A damaged product
* An incorrect product
* A missing product
* A product with damaged or broken vacuum packaging
* A product that does not match the condition or specifications stated at the time of purchase

please contact us no later than the day following delivery.

We may request photographs or other information to help us assess the issue.

Depending on the circumstances, we may arrange for the product to be collected and may offer a replacement or refund where applicable.

4. Products That Cannot Be Returned

Due to the perishable nature of seafood products, we generally cannot accept returns where:

* The product has been opened.
* The vacuum seal has been broken.
* The product has been thawed and subsequently refrozen.
* A frozen product is returned in a non-frozen condition.
* The product has been improperly stored after delivery.
* The product has been cooked, prepared, cut, washed, or otherwise altered.
* The return request is made after the permitted return period.

These restrictions are intended primarily to protect food safety and product quality.

5. Refunds

If a return is approved, the refund will be processed after the returned product has been received and inspected, where applicable.

The refund method and processing time may depend on the original payment method and the applicable payment provider.

If the issue is resolved through a replacement rather than a refund, no refund will be issued for the same product.

6. Customer Responsibility

Customers are responsible for ensuring that seafood products are handled and stored appropriately immediately after delivery.

For frozen products, customers should ensure that the products remain frozen and are stored according to the storage instructions provided with the product.

Because seafood is a perishable food product, improper storage or handling after delivery may make the product ineligible for return or refund.

7. How to Request a Return or Refund

To request a return or report an issue, please contact us through:

SeaFoods Show
Manial St, Cairo, Egypt
Phone / WhatsApp: 00201020345031
Email: info@seafoodsshow.com
Website: seafoodsshow.com

Please provide your order number and, where applicable, photographs showing the condition of the product and its packaging.

8. Policy Changes

SeaFoods Show reserves the right to update this Refund & Return Policy when necessary. Any changes will be published on this page with the updated date.

9. Contact Us

For any questions regarding returns, refunds, or product quality, please contact:

SeaFoods Show
Manial St, Cairo, Egypt
Phone / WhatsApp: 00201020345031
Email: info@seafoodsshow.com